Returns
💎 Return Policy – No drama, just solutions 😉
We know things don't always go as expected. If your 3D diamond painting accessory arrived damaged or with a little defect, don't worry! We are here to fix it 💖
🚨 What do we cover?
If your product arrived:
- Broken 💔
- Defective 🧩
You have 3 days from the moment you received it to let us know!
📦 What do we need?
For the product to come back just as it arrived: unused, complete, and handled with care. This way we can check it and give you the best solution ✨
💰 And then what?
We let you choose:
- Full refund, directly to your payment method.
- Coupon for you to use on your next purchase so you can keep on diamond painting happily 🖌️
🚚 Who pays for shipping?
We cover it 🙌 If it was our mistake, we take care of everything.
📨 How do I do it?
It's very easy. Just write to us with:
- Your order number.
- A photo of the product and the problem.
- A brief summary of what happened.
Below we explain everything in more detail
⚖️ Right of withdrawal
You have a period of 14 calendar days from the day you receive your order to request a return, without the need to give explanations.
To do so, you just have to write to us communicating your decision to withdraw from the purchase.
Once the return has been requested, you will have an additional 14 calendar days to send us the product.
Exceptions to the right of withdrawal
In accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not be applicable to products made according to the consumer's specifications or clearly personalized.
For this reason, returns due to withdrawal will not be accepted for:
- Products personalized with names, texts, colors, designs, or features chosen by the customer.
- Products manufactured on demand specifically for the customer.
- Items modified or adapted according to the buyer's instructions.
- Any other product that, by its nature, has been created or personalized expressly for a specific person.
However, this limitation will not affect consumer rights in the event that the product received presents manufacturing defects, damage during transport, or does not correspond to the requested item.
✅ Return conditions
In order to accept the return:
The product must be unused and in perfect condition.
It must retain its original packaging, whenever possible.
Return shipping costs will be borne by the customer, unless it is an order error or a defective product.
When we receive the product and verify that everything is correct, we will make the corresponding refund using the same payment method used to make the purchase.
🚚 Product damaged during transport
If your order arrives damaged or in poor condition due to transport, write to us as soon as possible (preferably within the first 48 hours after receipt) and include photographs of the product and the packaging.
This way we can manage the incident with the transport company and offer you a replacement of the product or the most appropriate solution.
🆘 Order error
If you have received an incorrect product or an item is missing, contact us and we will solve it as soon as possible.
In these cases, Glitter Kaiju will cover the shipping costs necessary to resolve the problem.
❗Exceptions
As established by current regulations, returns will not be accepted in the following cases:
Products personalized or manufactured on demand according to customer specifications.
Opened or used products that cannot be returned for hygiene reasons.
❌ Did you make a mistake when placing your order?
No problem! You now have 1 hour from the moment you place the order to cancel it directly from your order panel.
Once that hour has passed, the order can no longer be canceled.
💰 What happens with the refund?
When you cancel an order within the allowed time, the amount will be refunded to the same payment method or source account used to make the purchase.
Keep in mind that the refund is not immediate. The time it takes to appear in your account will depend on your bank or the payment method used, so the timeframes may vary and do not depend on us.
And that's it!!