Returns
💎 Return Policy – No drama, just solutions 😉
We know things sometimes don't go as planned. If your 3D diamond painting accessory arrived damaged or defective, don't worry! We're here to fix it quickly.
🚨 What do we cover?
If your product arrived:
- Broken 💔
-
Defective 🧩
We give you 3 days from the date you receive it to let us know!
📦 What do we need?
Please return the product just as it arrived: unused, complete, and lovingly packaged. That way, we can review it and give you the best solution.
💰 And then what?
We give you the choice:
- Full refund , directly to your payment method.
- Coupon for you to use on your next purchase and keep diamonding happy 🖌️
🚚 Who pays for shipping?
We've got you covered 🙌 If it was our mistake, we'll take care of everything.
📨 How do I do it?
It's very easy. Just write to us with:
- Your order number.
- A photo of the product and the problem.
- A mini summary of what happened.
And that's it, we'll take care of the rest!